1. Scope of this Policy
This Privacy Policy ("Policy") describes how MVM Imports Inc. ("MVM Imports," "we," "us," or "our") collects, uses, protects, and discloses information in connection with our website at https://www.mvmimports.com (the "Site") and our sourcing, procurement, and customer-care services (together, the "Services").
MVM Imports is a United States–based business-to-business (B2B) sourcing and procurement company. This Policy applies to information we receive through the Site, through email and other direct business communications, and through our customer-care text-messaging (SMS) program. It does not apply to third-party websites or services that we do not control.
2. Information You Provide to Us
We collect the information you choose to submit. Because the Site does not host a shopping cart, checkout, or online account system, most information reaches us only when you deliberately send it to us.
RFQ and sourcing-request information
When you submit a request for quote (RFQ) or otherwise contact us about a sourcing request, you may provide your name, organization or company name, email address, telephone number, product specifications, quantities, target timelines, and any messages or other details you include.
Please note: our on-site RFQ intake form works by opening your own email application with the details you entered pre-filled into a message addressed to us. The form does not transmit or store your information on the Site; we receive your information only if you choose to send that email.
Direct communications
If you email, call, or text us, we receive the information contained in those communications, including any files, specifications, or details you include.
3. SMS / Text-Message Information
If you opt in to our customer-care text-messaging program, we and our messaging service provider process the information needed to operate that program, including:
- your mobile telephone number;
- the content of the messages you exchange with us;
- records of your opt-in and consent (such as the date, time, and keyword used to opt in, and your confirmation);
- message delivery information (such as delivery status and related metadata); and
- your opt-out status if you unsubscribe.
How this information is protected is described in "SMS and Mobile Information Privacy" below.
4. Technical Information Collected Automatically
The Site is a static website. It does not use cookies, advertising trackers, analytics scripts, or third-party pixels, and it does not build advertising or behavioral profiles about you.
As with virtually all websites, however, our hosting provider automatically records standard server-log information each time your browser requests a page — such as your IP address, browser type and version, device and operating-system information, referring page, and the date and time of access. We use this limited technical information only to operate, secure, troubleshoot, and improve the Site.
5. How We Use Information
We use the information we collect to:
- receive, review, and process RFQs and sourcing requests;
- prepare quotes and coordinate orders and fulfillment;
- respond to inquiries and provide customer support;
- send customer-care SMS messages after a valid opt-in (see below);
- operate, maintain, secure, and improve the Site and Services;
- detect, prevent, and address fraud, abuse, security incidents, and technical problems; and
- comply with applicable legal obligations and enforce our agreements.
6. SMS and Mobile Information Privacy
MVM Imports uses mobile information only to provide the customer-care messaging program you requested. Specifically:
- Your mobile number, SMS opt-in data, and SMS consent will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.
- Your SMS consent is specific to MVM Imports' customer-care program and is not transferable to any other program, brand, or party.
- We may provide your information to communications and technology service providers only as necessary to operate and deliver the messaging service you requested (for example, the SMS platform provider that transmits messages on our behalf).
- You can withdraw your consent at any time by replying STOP to any message.
- You can reply HELP at any time for assistance.
- Opting in to SMS is voluntary and is not a condition of purchasing any goods or services.
- Message frequency varies, and message and data rates may apply.
No mobile information or opt-in consent will be shared with third parties or affiliates for their own marketing or promotional purposes.
For the full terms of the messaging program — including how to opt in and the exact STOP and HELP behavior — see our SMS opt-in page and the SMS Customer Care Program Terms.
7. How Information May Be Disclosed
We do not sell your personal information. We may disclose information only in the following limited circumstances:
Service providers
We share information with vendors that help us operate our business and deliver the Services — for example, website hosting and communications/technology providers (such as our SMS messaging provider). Where applicable to a specific transaction, this may also include providers involved in order fulfillment, freight and logistics, customs, or payment processing for confirmed orders handled off the website. These providers may use the information only to perform services for us and are expected to protect it.
Legal and protective disclosures
We may disclose information if required by applicable law, regulation, subpoena, court order, or other legal process or governmental request, or where we reasonably believe disclosure is necessary to protect the rights, property, or safety of MVM Imports, our customers, or others, to investigate suspected fraud or abuse, or to enforce our Terms.
Business transfers
If MVM Imports is involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of all or part of its assets, information may be transferred as part of that transaction, subject to this Policy.
As stated above, mobile opt-in and SMS consent information is never shared for any third party's own marketing or promotional purposes.
8. Data Retention
We retain information for as long as reasonably necessary to provide the Services, to respond to and document RFQs and orders, to operate our customer-care program, and to meet our legal, accounting, and record-keeping obligations. When information is no longer needed, we take reasonable steps to delete or de-identify it. SMS consent and opt-out records are retained as needed to honor your preferences and to demonstrate compliance.
9. Data Security
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, disclosure, or alteration. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.
11. Your Privacy Choices and Rights
Depending on where you live, you may have rights under applicable privacy laws — such as the right to access, correct, delete, or receive a copy of your personal information, to opt out of certain processing, and to be free from discrimination for exercising your rights. Because MVM Imports serves business customers, does not sell personal information, and does not use it for cross-context behavioral advertising, some of these rights may not apply to our practices.
You can exercise available choices at any time — including opting out of our SMS program by replying STOP, or contacting us using the details below.
12. How to Request Access, Correction, or Deletion
To request access to, correction of, or deletion of information we hold about you, email us at mvmimportsinc@gmail.com and describe your request. We may need to verify your identity and your relationship with us before acting on a request, and we will respond within the time required by applicable law.
13. Children's Privacy
The Site and Services are intended for businesses and for individuals who are at least 18 years old, and are not directed to children. We do not knowingly collect personal information from children under 13 (or the minimum age required in your jurisdiction). If you believe a child has provided us with personal information, please contact us and we will delete it.
14. Third-Party Websites
The Site and our communications may contain links to third-party websites or resources (for example, supplier, manufacturer, or carrier websites). We are not responsible for the privacy practices or content of those third parties, and this Policy does not apply to them. We encourage you to review the privacy policies of any third-party site before providing information.
15. Where Information Is Processed
MVM Imports operates in the United States, and information we collect is processed in the United States. If you contact us from outside the United States, you understand and agree that your information will be processed in the United States, where data-protection laws may differ from those in your location.
16. Changes to This Policy
We may update this Policy from time to time. When we do, we will revise the "Effective date" shown above and post the updated Policy on this page. If we make material changes, we will take additional steps to notify you where appropriate. Your continued use of the Services after an update takes effect means you accept the revised Policy.
17. Contact Us
If you have questions about this Policy or our privacy practices, or if you would like to exercise your choices, contact us: